Masks
What is a mask?
A mask is a sender ID. When a user receives the message, the mask shows up as the name or numbers from where he has received the message.
Note: Mask is a string of 6 characters which can be all numbers or alphabets depending on the account type.
How do I create a mask?
As per TRAI directive, you now have to register as a telemarketer with TRAI and then apply for a mask. support@smsgatewayhub.com or call us on 0731 6450666 and we will help you get a new mask.
How many masks can I have?
You can have only one mask per account per industry type. If you need more than one mask, you need to submitted NDNC Document for the same.
Can I edit a mask?
No. support@smsgatewayhub.com or call us on 0731 6450666 to know more.
Can I use different masks for different types of messages such as group messages, bulk messages, and keyword response?
No. One single mask is associated for all messages. Although you can create a new account and apply for a new mask if you need.